A 1–hour Ticket Reply Guarantee
Our client help Department is available 24x7x365 to take care of each of your assistance tickets. Every single ticket you submit to us is going to be responded to within no more than sixty minutes. If your issue requires assistance from one of our administrators, we’ll forward the ticket to the person in charge and will inform you that the issue is under control.
Qualified Client Help And Support Service
Our technical help staff is going to be on shift for you 24/7/365 to to take care of all service demand tickets that you submit. We offer customer assistance for the applications that are pre–configured on your server. These include our custom built Control Panel, the selected OS as well as the server administration panel (based on the VPS type).
An Intuitive Help Zone
An exhaustive and frequently updated knowledge base is built into our custom–built Control Panel. It offers quick tips on how to conduct all of the essential site supervision tasks. The Help section gives you exhaustive how to tutorials and step–by–step video courses. You can open the Help zone by hitting the Help or Video buttons in the upper right corner of each Control Panel section.