Client Support Channels
A 60–Minute Response Time Guarantee
Every assistance request you submit to us will be responded to within maximum one hour. If for any reason whatsoever your trouble ticket or email requires additional assistance from an admin, we will forward it and leave a note to let you know that your matter is being examined. If you take advantage of the Optional Admin Services package, any of the server management services included there will be performed at a time of your preference.
A Top–Quality Help Desk Service
- We will be available to you 24/7/365 to answer any inquiries that you may have about our Control Panel or any of the applications that we have preinstalled on your behalf on the server. In case you also require support handling server management procedures, have a glance at our Optional Admin Services package, which includes data backup hard disk storage space, OS updates every week, server monitoring and restarting procedures, as well as software installation and troubleshooting services.
An Easy–to–Navigate Help Area
We have equipped our Control Panel with an in–depth knowledgebase, which includes elaborate explanations of all its features and functions. Plus, we have created exhaustive video tutorials that will further instruct you how to perform a specific action or troubleshoot a regularly experienced problem. The help articles and the video tutorials are readily reachable from every section of the Control Panel via the Videos and Help buttons situated in the top right corner.