24/7 Customer Support
Why is the provision of an effective customer support service essential on today?s Internet hosting market? Which are the traditional customer support channels?
The availability of the customer and tech support that a web hosting company provides will tell you a lot for the services which they supply as well. In case you're allowed to use only e-mails and tickets, you have almost certainly discovered some reseller and not the actual hosting supplier. If this is the case, you will have to wait for several days so as to get an issue resolved since the reseller may not be checking their communication regularly or they may need to contact the true hosting company for further help. When the supplier offers you different ways of communication with fast response time available anytime, they're almost certainly the top provider, not a reseller. Therefore you'll reap the benefits of timely assistance and high quality support because they'll have immediate access to the servers where your account will be created. Whatever the problem - sales or technical, it is generally much better to get hold of your website hosting company directly via your favourite method of communication.
24/7 Customer Support in Web Hosting
We provide you with 24/7 customer, billing and tech support for all our web hosting
. Even if you are not our customer yet and you have some questions, we can assist you in a timely manner and provide you with the necessary information, in order to give you the choice to make an informed decision when you obtain a new web hosting account. We are available at any moment, including holidays and weekends, and we supply several means of communication to get in touch with us - phone, live chat, email messages and support tickets. For your convenience, we now have several phone numbers globally, thus you can call the one that is closer to you. The max response time for your email messages and the tickets is 1 hour. The typical response time is around 15-20 minutes, which means that you can forget about waiting for several days to receive assistance for any kind of task or issue, regardless of its difficulty.
24/7 Customer Support in Semi-dedicated Servers
We are aware how essential it is to get quick help, particularly if your website is not running properly for whatever reason. Our semi-dedicated servers
include 24/7 customer and technical support, which means that in case anything comes up, you'll be able to use a number of ways to contact us - telephone line with multiple local numbers around the world, live chat, emails and support tickets. The first two choices are for billing, pre-sales and common issues, which means that in case you don't have an account yet, for example, you will be able to find more information regarding our services, or we will help you with less demanding technical matters. The next two methods are for solely technical matters or anything which is more time-consuming because it is more convenient to follow the dialogue between you and our tech support team. The guaranteed maximum reply time for them is merely 1 hour, the actual one - 15-20 minutes, therefore you will not need to wait for an entire day to receive assistance like you may have to do with various other providers.
24/7 Customer Support in VPS Servers
Each VPS server
package that we provide comes with 24/7 customer and technical support, which means that in case you experience any issue with the pre-installed software on your machine or you have any pre-sales or basic questions, you'll be able to contact us at any time, even holidays and weekends. For your convenience, we provide different ways of communication - phone support with a couple of local numbers worldwide, live chat, email messages plus a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech issues as it'll be easier to keep track of what is going on. The maximum warranted response time for all e-mail messages and tickets is 60 minutes, yet it hardly ever takes that long to receive help. If you acquire the Managed Services upgrade that we offer, our admins will also assist you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Servers
When you purchase a dedicated server
through our company, you'll be able to contact us anytime using a number of channels and the max time that you'll have to wait for a reply is approximately 1 hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is present 24/7 no matter if it's a holiday or a weekend and we can assist you with anything related to the apps which are pre-installed on the server. To contact us about a technical matter, you're able to open a support ticket from the Help section of your billing Control Panel or you can send us an email message. In case you have any kind of basic questions or you'd like to learn more about our web hosting services before you order, you can also take advantage of our live chat or you can call one of the local phone numbers that we have in several countries worldwide. When you need support for third-party software that you can't set up or run effectively, you will be able to add the Managed Services upgrade to your package and our sysadmins will assist you.