Though this isn't the most importantfactor to help you recognize a dependable web hosting company from a bad one or a reseller from a real supplier, being able to call and speak with a live person is an indicator that you are not using the services of a one-person company and that you will be able to reach somebody if you need assistance. The phone support for website hosting services may range from standard to professional, therefore the issues that can be resolved through a phone call differ depending on the particular company. Generally, these issues are more basic and include billing or first level technical issues as more difficult tasks generally require a support ticket where both you and the system administrators can track the proceedings with a given issue. Still, being able to phone call your provider will save you a lot of time and efforts for the numerous small things that will eventually show up at the time you manage your web hosting account.
Phone Support in Web Hosting
We know that having the option to consult with a live consultant is very important, that's why we have 3 support lines worldwide (USA, UK and Australia) and you're able to reach us over the phone for fourteen hours a day. If you consider obtaining one of our web hosting
, for example, you're able to call us and learn more about our solutions before placing your order to ensure that we do meet all the system requirements for your sites. Following the purchase, you will be able to get in touch with us about any sales and billing troubles you may have, or receive any type of general or basic technical info you need. We've aimed to find the optimal balance between telephone and ticket support, so for entirely technical matters you'll have to use the ticketing system, which will make it easier to track the communication together with any new developments in the resolution of an issue.
Phone Support in Semi-dedicated Servers
When you need more info regarding the semi-dedicated servers
that we provide, you're able to call any of the three support lines that we have worldwide - in the U.S.A., the United Kingdom and Australia. In this way, you will be able to check in advance whether our services will be appropriate for your websites. In case you're already our customer and you have a semi-dedicated account, you can reach us over the phone for 14 hours every day about any kind of billing or common matters. For strictly technical troubles you'll have to take advantage of our ticketing system in order to contact our tech support since sometroubles simply require additional time to be dealt with, still we can assist you on the phone with countless minor tech issues as well, saving you efforts and time.