When your hosting supplier offers live chat support, you'll be able to speak to a representative in real-time and find out helpful info or get an issue resolved in a very timely manner. The basic advantage of using chat instead of calling to talk to a live person is that you need only a computer with Internet access, so you will not pay any fees in case you are in another country or state. Furthermore, it will be quicker to copy and paste information for example domains, usernames or error messages i.e. details which are sometimes hard to provide to the other side on the telephone. The real-time chat is also a much quicker option to contact the website hosting company's support team in comparison to using a ticketing system. What's more, if some problem requires a bit more time to be dealt with, you are able to do something else while you wait for guidance on the live chat, so you will not lose time - something that is impossible when you're on the telephone.