When your hosting supplier offers live chat support, you'll be able to speak to a representative in real-time and find out helpful info or get an issue resolved in a very timely manner. The basic advantage of using chat instead of calling to talk to a live person is that you need only a computer with Internet access, so you will not pay any fees in case you are in another country or state. Furthermore, it will be quicker to copy and paste information for example domains, usernames or error messages i.e. details which are sometimes hard to provide to the other side on the telephone. The real-time chat is also a much quicker option to contact the website hosting company's support team in comparison to using a ticketing system. What's more, if some problem requires a bit more time to be dealt with, you are able to do something else while you wait for guidance on the live chat, so you will not lose time - something that is impossible when you're on the telephone.
Live Chat Support in Web Hosting
Along with the telephone and ticket support, we provide live chat support as well. You will be able to contact us every day, which includes weekends and holidays, and we will give you more information about the web hosting that we offer if you are not among our customers yet, or about common and billing questions in case you already have a user profile. Though for entirely technical issues you will need to open a trouble ticket to our technical support, because such matters need extra time to be resolved, you may still get in touch with us on the live chat for some tech details. For example, we can assist you to set up an email address in your e-mail client or troubleshoot numerous problems, saving you lots of time. Even when our telephone lines are already off for the day, you can speak to a live person.
Live Chat Support in Semi-dedicated Servers
We offer live chat support as part of our services, so that whenever you have any kind of questions about our semi-dedicated servers, you can contact our customer support team anytime regardless of whether you've already acquired an account or not. Generally, the chat service is intended for billing, pre-sales and common questions and issues, but we will assist you with quite a lot of technical questions too. We can help you choose the best package for your sites if you don't have an account yet, we can answer any kind of billing questions or issues you could have or we can assist you with installing your new e-mail address on your computer or smart phone - all the abovementioned will be done in a timely manner as our live chat service is online all day, each and every day. Every time you need assistance, you'll be able to talk to a representative and save time and effort.