A ticketing system is the most popular communication medium that hosting companies offer to their clients. It is usually part of the billing account and is the easiest way to handle an issue that takes a certain amount of time to investigate or that has to be forwarded to a system administrator. Thus, all replies contributed by either side will be kept in one and the same place in case someone else wants to work on the given problem and the information already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which implies that you will have to sign in and out of at least 2 accounts in order to do some procedure or to reach the hosting company’s customer care staff. If you wish to manage a handful of domains and each one is hosted in a different account, you will need to use an even larger number of accounts at the same time. It can also take a significant span of time for the hosting provider to process your ticket.