A ticketing system is the most popular communication medium that hosting companies offer to their clients. It is usually part of the billing account and is the easiest way to handle an issue that takes a certain amount of time to investigate or that has to be forwarded to a system administrator. Thus, all replies contributed by either side will be kept in one and the same place in case someone else wants to work on the given problem and the information already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most web hosting platforms is that it is not part of the hosting Control Panel, which implies that you will have to sign in and out of at least 2 accounts in order to do some procedure or to reach the hosting company’s customer care staff. If you wish to manage a handful of domains and each one is hosted in a different account, you will need to use an even larger number of accounts at the same time. It can also take a significant span of time for the hosting provider to process your ticket.
Integrated Ticketing System in Web Hosting
The ticketing system that we’re using for our web hosting is not separate from the hosting account. It’s part of our fully featured Hepsia Control Panel and you will be able to access it at any time with just several clicks of the mouse, without the need to sign out of your hosting account. The ticketing system features a quick-search field, which will help you trace virtually any support ticket that you’ve already sent, if needed. In addition, you can see knowledge base articles that are relevant to different problem categories, which you can select, so you can discover how to resolve a given problem even before you actually submit a ticket. The response time is no more than 60 minutes, which suggests that you can receive timely assistance at any specific moment and if our customer care staff advises you to do something within your hosting account, you can do it instantly without having to sign out of the Hepsia Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which comes with all our semi-dedicated servers, was developed with one aim in mind – that you should be able to manage everything related to your semi-dedicated server account from one location and the trouble tickets aren’t an exception. Our ticketing system is built into the Hepsia Control Panel, so, if you’ve got an enquiry or confront an obstacle, you can contact our help desk support staff representatives on the spur of the moment without the need to go to another admin console. You can browse through your website files or check various account settings while opening a new ticket or reading the answer to an older one. If you’ve got a huge number of tickets and you’d like to track down a specific one, you can use the intelligent search functionality, which is available in the Help section of the Control Panel. We guarantee that you will obtain an answer in less than sixty minutes regardless of the essence of your inquiry or problem.