Many people who begin using their first web hosting account, or switch companies, normally have questions regarding how specific tasks are completed or chance upon obstacles when setting up various things, including emails, site settings, and so on. This is the reason why, a lot of providers have prepared documentation with standard questions and issues in order to help their clients get info quickly and seamlessly. Consequently, the customer support team representatives can spend more time on actual problems that particular customers may be experiencing, since the solution for the smaller things will already be available on the World Wide Web and clients will be able to easily deal with them without having to contact the customer support staff. Having detailed documentation is essential, particularly for new users with no experience, since the hosting service entails an array of features and many people can become puzzled about what to do. A good knowledge base can both help you accomplish the tasks that you wish and discover how the web hosting service functions in general.
Extensive Online Documentation in Web Hosting
Our web hosting plans include an elaborate knowledge base where you can find info on all the difficulties that you may encounter and their solutions. You can discover how to create and manage an electronic mailing list, how to use an .htaccess config file, or how to continue if the settings of your mail client are correct, but still you are unable to send emails, for instance. We have tried our utmost best to be as exhaustive as possible and to cover all possible options so as to save you time and effort and to present you with different solutions for each issue. The knowledge base comprises informational articles too – both general ones about the web hosting service as a whole, and more specific ones, which will inform you about the functions and features of the Hepsia Control Panel. You can find articles that are dedicated to particular features and functions in every Control Panel section, whilst if you want to check the entire archive of articles, you should visit the all-inclusive Help section.
Extensive Online Documentation in Semi-dedicated Servers
We have compiled an elaborate knowledge base for all our current and potential clients, so in case you purchase a semi-dedicated server plan through our company, you will be able to find any information that you’re looking at any moment. We’ve got an abundance of informational help articles, which will help you understand better what’s happening in your semi-dedicated server account – "What is PHP?" and "What are file access permissions?" are simply two instances. Our step-by-step manuals will help you do anything you need – extract an archive, import a MySQL database, forward a domain, and so on. Furthermore, we also have troubleshooting instructions, which will enable you to discover what spurs a particular problem and the potential solutions for it. If you cannot send emails or your domain opens an HTTP 500 error message, for instance, you can consult our knowledge base and correct the issue instantly. You can access the articles through each section of the Control Panel, as well as through the all-inclusive Help section.